faqs
Warranty
All 3DActive products bought from one of our official stores come with an 18-month warranty as standard. 3DActive products bought from 3rd Party and unauthorized resellers are not covered.
Please contact our support team who will guide you through the process.
3DActive products will not be covered under warranty under the following circumstances:
*Products without sufficient proof of purchase.
*Lost or stolen products.
*Items that have expired their warranty period.
*Non quality-related issues (after 30 days of purchase).
*Free products.
*Repairs through third parties.
*Damage from misuse of products (including, but not limited to: drops/falls, extreme temperatures, water, operating devices improperly)
*Any products that have been altered or tampered with in any way
*Purchases from unauthorized resellers.