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FAQs
Shipping
Currently, we offer shipping to USA, UK and within most of the EU.
We're working on shipping to more countries so stay tuned.
USA orders are shipped from our US warehouses using USPS ground.
UK orders are shipped from within the UK using Royal Mail 48hrs delivery.
EU orders are dependent on the product, please contact us for more details.
USA shipments range from 3 to 5 days depending on your location.
UK shipments are 1 to 2 days.
EU shipments are 1 to 5 days depending on country.
If you haven’t received a confirmation email regarding the shipment of your order together with a Tracking Number, and it has been more than 5 business days since you’ve placed an order with us, please reach out to our support team quoting your order number.
Returns
You can return any unopened and unused 3DActive product within 30 days of receiving them and get your money back. Please contact us at support@3dactive.com for further info.
Please contact our support team and they will talk you through the process.
PRODUCT HELP
Please visit our Support Center where you will find user manuals, exercise guides, product questions and more.