Warranty information

Thank you for choosing 3DActive! All 3DActive products come with a 2-year warranty as standard and are covered against any manufacturing or material defects. Please note that only products bought from 3DActive are covered, products bought from unauthorized resellers are not covered.

If your product covered by this warranty fails due to a manufacturing defect then we will replace it. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by improper care or negligence.


If you have any questions about your product warranty, please check out our FAQ section or contact us on any of the methods below.


Fill in the form on our contact page or email us at support@3dactive.com


All 3DActive products bought from one of our official stores come with an 2-year warranty as standard. 3DActive products bought from 3rd Party and unauthorized resellers are not covered.

Please contact our support team who will guide you through the process.

3DActive products will not be covered under warranty under the following circumstances:

*Products without sufficient proof of purchase.

*Lost or stolen products.

*Items that have expired their warranty period.

*Non quality-related issues (after 30 days of purchase).

*Free products.

*Repairs through third parties.

*Damage from misuse of products (including, but not limited to: drops/falls, extreme temperatures, water, operating devices improperly)

*Any products that have been altered or tampered with in any way

*Purchases from unauthorized resellers.