Refund Policy

Our primary goal is to make all of our customers 100% satisfied.

Returns

Our standard return policy lasts 30 days. If 30 days have gone by since your purchase, typically we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Gift cards cannot be returned.

To complete your return, we require an email receipt or other proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable).

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Refunds are available for purchases made directly through our webshop within 30 days of receipt of the product. If you purchased your 3DActive product from a retailer, please contact that retailer for information on their return policy. Please note that all accessories sales are final and are not subject to the return policy.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

It may take some time before your refund is officially posted.

If you’ve not received your refund within 2 weeks, please contact us at support@3dactive.com.

Exchanges (if applicable)

We only replace items within 30 days if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at support@3dactive.com and send your item to:

8 Kennett Drive, Biggleswade, Bedfordshire, SG18 8NR, United Kingdom

Shipping

To return your product, you should mail your product to:

8 Kennett Drive, Biggleswade, Bedfordshire, SG18 8NR, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Upon request, we may be able to provide a prepaid return shipping label, and deduct the cost from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You may want to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

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